Natural Language Processing
Turning documents, tickets and conversations into structured, searchable data.
Much of what a business knows sits in prose: contracts, emails, tickets, notes. NLP extracts the parts that matter so they can be searched, measured and routed.
What we build
- Entity and clause extraction from contracts, invoices and forms
- Classification and routing for tickets, emails and applications
- Search that understands meaning rather than matching keywords
- Summarisation of long threads and documents for the people who need the gist
How we deliver it
- Domain vocabulary agreed with your team before any modelling
- A mix of language models and rules — whichever is more reliable per field
- Confidence thresholds, with low-confidence items sent for review
- Evaluation against documents your team has already processed by hand
Where it fits
- Data entry from PDFs and forms
- Inbox triage that eats a person's morning
- Reporting that depends on someone reading everything first
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Book a short call with our engineers to talk through your data, your constraints and what a first version could look like.
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