Sentiment Analysis
Reading tone and intent across reviews, tickets and survey responses at scale.
Feedback arrives faster than anyone can read it. Sentiment analysis turns that stream into trends you can act on, and flags the individual cases that need attention today.
What we build
- Scoring across reviews, support tickets, surveys and social channels
- Topic and theme extraction, so you know what the sentiment is about
- Alerting on spikes, at-risk accounts and repeated complaints
- Dashboards that track sentiment against releases and campaigns
How we deliver it
- Models tuned to your domain language, including product names and jargon
- Sampling and human review to keep scoring honest
- Multi-language handling where your customers need it
- Clear separation between opinion and factual issue reports
Where it fits
- Feedback read only when someone has time
- Complaint trends noticed a quarter too late
- Survey free-text that nobody analyses
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Learn morePut sentiment analysis to work
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